Terms of Service

Quotes and prices

Every safari we build is tailor-made, so the price you receive is for your specific itinerary, party size, and dates. Quotes are valid for 14 days. After that, lodge availability and rates can move and we may need to re-quote.

Prices are in US dollars. They cover what is listed in your proposal and nothing else. Government park fees are passed through at the published government rate. If a park authority changes its fees between your quote and your travel date, the difference is yours to cover, and we will always show you the exact figure.

Booking and payment

A booking is confirmed when we receive your deposit of 30% of the total. The balance is due 60 days before your arrival date. For trips booked inside 60 days, the full amount is due at the time of booking. We will tell you exactly how to pay when you confirm.

Changes and cancellation

Plans change. Tell us as early as you can and we will do what we can to adjust your trip. Some lodges and camps hold their own cancellation terms, which we will flag at the time of booking and which can be stricter than ours, especially for migration-season camps.

If you cancel: more than 60 days before arrival, you lose the deposit. Between 30 and 60 days, 50% of the total is held. Inside 30 days, the full amount is held, because by then we have committed your money to lodges and park bookings that we cannot recover.

Travel insurance

You must travel with insurance that covers medical care, emergency evacuation, and trip cancellation. This is not optional. Tanzania is remote country, and a serious problem in the bush means an air evacuation that you do not want to be paying for out of pocket. We will ask you to confirm you are covered before you travel.

Passports, visas, and health

Making sure your passport, visa, and vaccinations are in order is your responsibility. We are glad to point you to the current requirements, and our visa guide is a starting point, but the final check is yours. If you are turned away at the border for missing documents, that is not a fault we can refund.

Our role and the limits of it

We plan and run your safari, and we book third-party suppliers on your behalf: lodges, camps, domestic flights, and park authorities. We choose them carefully and stand behind our choices. We are not, though, liable for a supplier's own failure, or for events outside anyone's control: weather, road conditions, flight delays, illness, political disruption, or animal behaviour.

A safari is a wild-country experience. Wildlife is wild, and no operator can promise a particular sighting or guarantee your safety against the inherent risks of being in the bush. Your guide's instructions exist to keep you safe, and following them is part of the agreement.

Governing law

These terms are governed by the law of the United Republic of Tanzania.

Contact

Questions go to hello@jumbosafaris.com.